Vice President, Engineering and AI Innovations
Core
Lead the evolution of Five9's AI Insights, Agent Assist, and GenAI Studio products, expanding feature sets and capabilities for enterprise customers.
Role type
VP of Engineering, AI Innovations (Strategy & Leadership)
Builds
Cloud contact center AI products (Agent Assist, AI Agents, Conversational Analytics) for enterprise SaaS customers
Domain
Cloud Contact Center (CCaaS) + Generative AI
Deliverable
production ML models | product features
Required skills
Engineering management (10+ years), AI/ML/GenAI strategy, LLM integration (RAG, function calling, multi-agent), distributed systems design, SRE principles, cross-functional leadership
Preferred skills
Applied ML for NLP/ASR/TTS, GCP experience, security/compliance in CCaaS (SOC2, GDPR, HIPAA)
Technologies
Java, JVM, AWS/GCP/Azure, REST/gRPC, Terraform, GitHub Actions/Jenkins/Spinnaker
Responsibilities
Define long-range engineering strategy for AI products, lead high-performing teams across disciplines, manage large multi-quarter programs and budgets, drive architectural modernization, partner with executive leadership and customers
Seniority
Executive (VP), strategy & mentorship
