Project Coordinator
Core
Monitor ERP support and development tickets, coordinate between clients and internal teams, and ensure timely resolution of issues.
Role type
Independent ERP Coordinator
Builds
Support and development workflows for ERP clients
Domain
IT Services / Enterprise Resource Planning
Deliverable
client delivery
Required skills
ERP coordination, ticket management, issue tracking, escalation management, client communication, process control, reporting, documentation
Preferred skills
ERP implementation background, experience with multiple clients, ability to travel
Technologies
ERP software, ticketing systems
Responsibilities
Monitor daily ERP support and development tickets, ensure client queries are logged and tickets generated, verify ticket resolution within timelines, follow up with support and development teams, track unresolved queries and escalate delays, prepare daily/weekly pending ticket reports, identify gaps in ticket handling and improve process discipline
Seniority
Entry-level to Mid-level, independent contributor
