ServiceNow Software Engineering Tech Lead
We are seeking a hands-on ServiceNow Software Engineer Lead to act as the technical lead and working manager for our ServiceNow development team, with a strong focus on ServiceNow IT Service Management (ITSM) and IT Asset Management (ITAM), including Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro). This is a technical leadership role, not a purely managerial or administrative position. The successful candidate will remain hands-on with development while leading and mentoring a small team of ServiceNow Software Engineers, ensuring high-quality engineering and alignment with platform architecture and enterprise standards. You will be responsible for technical leadership, platform engineering, solution design, and development governance, working closely with Architecture, Product Owners, and cross-functional teams to deliver scalable ServiceNow solutions.
Responsibilities
Technical Leadership & Development Oversight
- Act as the technical lead and primary escalation point
- Drive platform innovation through automation and integrations
- Design and deliver enterprise-grade ServiceNow solutions
- Mentor developers and lead the development team
- Ensure alignment with platform architecture and enterprise standards
- Provide technical guidance and oversight for solution design and development
- Collaborate with cross-functional teams to deliver scalable solutions
Platform Engineering & Solution Design
- Lead the design and development of ITSM and ITAM solutions
- Ensure solutions are scalable, secure, and efficient
- Focus on workflow development, integrations, and automation
- Drive operational process improvement and governance
- Support asset lifecycle management and reporting
- Ensure adherence to enterprise standards and best practices
Collaboration & Governance
- Work closely with Architecture, Product Owners, and cross-functional teams
- Ensure development governance and quality assurance
- Promote continuous improvement and innovation
- Support the evolution of the platform from implementation-focused to strategic, product and engineering led
- Drive feature adoption, integration enhancement, and operational efficiency
About the Business
LexisNexis® Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions. By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com
About the Team
The IT Asset Management (ITAM) and IT Service Management (ITSM) team is responsible for the design, delivery, governance, and continuous improvement of the ServiceNow platform across HAM, SAM, Incident, Major Incident, Problem, Request, Change, DevOps, SPM, and FedRAMP. The team partners closely with ITOM, Architecture, Systems Administration, Security, and other technology teams to deliver scalable, secure, and efficient platform solutions through workflow development, integrations, automation, asset lifecycle management, governance, reporting, and operational process improvement. As the platform continues to mature, the team is evolving from a primarily implementation-focused model to a more strategic, product and engineering led function, progressing through a "crawl, walk, run" maturity journey focused on expanding feature adoption, enhancing integrations and automation, and driving operational efficiency and business value across the enterprise.
