Senior / Lead ControlUp & Digital Experience Engineer
Core
Designing, operating, and evolving enterprise-scale digital experience monitoring, real-time observability, and automation using ControlUp to improve reliability, performance, and end-user experience.
Role type
Senior IC ControlUp & Digital Experience Engineer (EUC/VDI)
Builds
Real-time observability dashboards, alerts, triggers, and automated remediation workflows for Citrix, VDI, and endpoint environments.
Domain
Enterprise IT Infrastructure / Digital Experience Management (EUC)
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ControlUp platform architecture, PowerShell scripting, GitHub automation standards, REST API integrations, Windows endpoint management, VDI internals, Citrix Virtual Apps & Desktops, IGEL, MacOS support, event-driven workflow design, ServiceNow integration
Preferred skills
Nexthink or Aternity experience, AIOps-aligned models, ControlUp Workflows at scale, Infrastructure as Code (IaC), platform transformation leadership
Technologies
ControlUp (RTDX, Insights, Edge DX, Scoutbees), PowerShell, GitHub, ServiceNow, REST APIs, Citrix, IGEL, Windows, MacOS
Responsibilities
Architect real-time observability and experience analytics across Citrix, VDI, and endpoints; Design and operate dashboards, alerts, and triggers; Build governed, event-driven workflows and advanced PowerShell-based remediation; Integrate with ServiceNow and enterprise APIs; Enforce GitHub-driven automation standards; Drive environment hygiene and self-healing operations; Convert operational and experience data into measurable EUC and business outcomes
Seniority
Senior, hands-on IC with platform strategy ownership
