Service Delivery Manager - Africa
Core
Lead end-to-end service delivery engagements for major customer environments across Africa and the Middle East, bridging engineering teams and client expectations to ensure scalable, commercially viable network solutions.
Role type
Senior Service Delivery Manager (Network Engineering)
Builds
Structured, scalable network services for enterprise customers
Domain
Telecommunications / Network Engineering (Optical Transport, DWDM, Layer 0/1)
Deliverable
client delivery
Required skills
End-to-end service delivery ownership, Network lifecycle management (design, deployment, migration), Optical transport expertise (DWDM, Layer 0/1), Pre-sales technical support, Resource coordination, Scope and risk management, Commercial cost estimation
Preferred skills
Hands-on network engineering experience, Cross-functional stakeholder management, Autonomous operation across time zones
Technologies
DWDM, Layer 0/1, Optical transport
Responsibilities
Own and coordinate end-to-end service delivery engagements, Act as the primary point of contact between customers and delivery teams, Support pre-sales engagements with technical and delivery input, Validate solution feasibility and delivery approaches during customer discussions, Coordinate engineering resources, partners, and internal stakeholders, Monitor scope, delivery risks, budgets, and resource utilisation
Seniority
Senior, hands-on IC
