Product Manager
Core
Define, package, price, and position IT managed services and technology solutions to drive commercial outcomes and client value.
Role type
Commercial Product Manager (IT Managed Services)
Builds
Managed services portfolios, technology solution packages, and product documentation
Domain
IT Managed Services (MSP), Cloud, Cybersecurity, Modern Workplace
Deliverable
product features
Required skills
Product portfolio management, commercial strategy, pricing and margin analysis, vendor relationship management, product lifecycle management, stakeholder alignment, data-driven decision making, technical concept translation
Preferred skills
Experience in IT/technology services packaging, cross-functional team influence, complexity management
Technologies
Cloud platforms, Cybersecurity tools, Managed service delivery frameworks
Responsibilities
Evolve the product portfolio across managed services and technology solutions; Define product structure, inclusions, pricing, and positioning; Maintain product catalogue and documentation; Identify opportunities to improve margin and standardisation; Partner with Sales and Marketing to ensure products are easy to position and sell; Analyse product performance to support data-driven decisions
Seniority
Mid-Senior, hands-on IC