Client Delivery Manager Expert - Customer Engagement & Adoption
Core
Senior expert and strategic enabler shaping, scaling, and governing advanced Customer Delivery Management (CDM) practices globally to influence customer outcomes, revenue protection, and adoption success.
Role type
Senior IC Client Delivery Manager Expert (Strategy & Enablement)
Builds
Global CDM playbooks, frameworks, and best practices for advanced scenarios; supports regions with high-impact initiatives like Customer Readiness workshops and AI-enabled use cases.
Domain
Enterprise Software (SAP) / Cloud Services / IT Consulting
Deliverable
client delivery
Required skills
Strategic customer lifecycle management, contract adherence and interpretation, revenue realization optimization, risk identification and SOX compliance, global team leadership, executive-level communication, SAP Basis/system migration knowledge, cloud business and hybrid infrastructure understanding.
Preferred skills
SAP ITIL V4 Foundation or Expert certification, PMP certification, SAP Enterprise Architecture Framework certification, High-Velocity IT (HVIT) management training, AI/automation/digital transformation initiative experience, peer coaching and mentoring.
Technologies
SAP Basis, SAP Enterprise Cloud, On-Premises solutions, SAP ITIL V4, PMP, SAP Enterprise Architecture Framework, High-Velocity IT (HVIT)
Responsibilities
Act as a global trusted advisor for complex, high-risk, and strategic customer engagements; ensure CDM best practices uphold contractual commitments and governance frameworks; guide regions on revenue realization and value acceleration; act as a subject-matter expert for risk identification and operational compliance; define and maintain global CDM playbooks and frameworks.
Seniority
Senior, hands-on IC with strategic enablement focus
