Senior Associate - EBD After-Sales
Core
Manage after-sales service operations, warranty claims, and spare parts logistics for off-grid communities in Ethiopia.
Role type
Senior Associate - After-Sales Operations
Builds
Reliable after-sales service processes and accurate inventory management for consumer goods in Ethiopia
Domain
Consumer Goods / After-Sales Service / Logistics
Deliverable
client delivery
Required skills
Warranty claim management, SAP data entry, inventory management, reverse logistics coordination, data quality management, reporting, stakeholder communication
Preferred skills
Engineering degree, advanced SAP experience, Portuguese language proficiency
Responsibilities
Manage warranty claims and customer complaints across multiple channels; Complete accurate SAP entries for service orders, repairs, and goods movements; Manage spare parts inventory and coordinate reverse logistics; Prepare performance reports on warranty, costs, and SLAs; Act as key contact for after-sales enquiries and partner relationships