Technical Customer Support DACH - Idealer Einstiegsberuf!
Core
First-level technical support specialist for E-commerce tools, resolving customer issues via email and phone to help online retailers optimize product listings.
Role type
Technical Customer Support Specialist (First-Level)
Builds
Channable, an e-commerce tool for automating and optimizing product listings across marketplaces.
Domain
E-commerce / SaaS
Deliverable
client delivery
Required skills
Fluent German, English, troubleshooting, ticket management, API/feed understanding, customer success, knowledge sharing
Preferred skills
Experience with e-commerce tools, product feeds, or APIs
Technologies
Channable, APIs, product feeds, marketplaces (Kaufland, OTTO, Amazon, Google, Meta)
Responsibilities
Handle incoming support tickets via email and phone; diagnose and resolve issues related to product feeds and API integrations; escalate complex cases to second-line support; identify recurring problems to improve products and processes; contribute to team training and onboarding.
Seniority
Entry-level / Junior