Customer Service and Loaner Coordinator
Core
Manage customer product transactions, loaner program requirements, and inventory movement for Field Sales and hospitals in the musculoskeletal device sector.
Role type
Customer Service and Loaner Coordinator
Builds
Loaner sets, inventory reports, and order fulfillment for Field Sales and distributors
Domain
Medical devices / Musculoskeletal
Deliverable
client delivery
Required skills
Data entry, phone support, order reconciliation, inventory coordination, RMA processing, shipping coordination
Preferred skills
Cross-training in sales support, evening/weekend availability
Technologies
None explicitly stated
Responsibilities
Create and maintain customer accounts via phone and data entry; Serve as primary contact for Field Sales, distributors, and hospitals; Follow up on missing purchase orders to reconcile loaner set usage; Ensure loaner requests are fulfilled and shipped daily; Oversee loaner set processing, returns, extensions, and transfers; Coordinate field inventory movement; Provide inventory reports; Initiate RMAs and product complaints.
Seniority
Individual Contributor