EBD After-Sales Associate
Core
Resolve customer issues, manage warranty claims, and oversee spare parts logistics for off-grid energy products in Zambia.
Role type
After-sales operations associate (consumer goods/energy)
Builds
After-sales service processes, warranty resolution, and spare parts inventory management for Sun King products
Domain
Consumer goods / Off-grid energy / Zambia market
Deliverable
Dashboards & analysis | client delivery | infrastructure
Required skills
Warranty claim management, SAP data entry, reverse logistics coordination, inventory control, root cause analysis, reporting generation
Preferred skills
Engineering degree, advanced Excel/Google Sheets, ERP system proficiency
Technologies
SAP (CS module, MIGO, GR/IR), Microsoft Excel, Google Sheets
Responsibilities
Manage high volume of warranty claims and complaints across multiple channels; Perform structured SAP entries for after-sales transactions and maintain master data accuracy; Oversee spare parts inventory and coordinate reverse logistics for defective products; Generate standard after-sales reports and performance packs for management; Coordinate with sales and EBD teams to align service standards and SLAs.
Seniority
Mid-level operational role (4+ years experience)