Service Lead
Core
L2 Service Lead responsible for application maintenance of digital platforms (web portals and mobile apps), ensuring stability, service quality, and continuous improvement.
Role type
Senior IC Service Lead (L2)
Builds
Digital platforms (web portals, mobile applications)
Domain
Fintech / Employee benefits / Digital services
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Incident management, Problem management, Change management, Vendor/AMS management, Observability tools, Ticketing systems, Reporting tools, Multicloud environment experience, Performance optimization, SLA/KPI monitoring
Preferred skills
None stated
Technologies
AWS, Azure
Responsibilities
Coordinate with development teams to prioritize performance and stability initiatives; Align with L1 teams on escalations, releases, and maintenance activities; Manage AMS vendors by monitoring SLAs, KPIs, and conducting RCA; Act as technical reference during incidents (diagnosis, runbook execution, rollback); Prepare application dashboards and weekly operational reports.
Seniority
Senior, hands-on IC