Service Scheduler
Core
Primary telephone and digital touchpoint for luxury service and aftersales enquiries, optimizing workshop diaries and delivering end-to-end customer support.
Role type
Service Scheduler (Call Centre)
Builds
Optimized workshop appointment schedules and premium customer service interactions
Domain
Automotive retail and service (Luxury)
Required skills
Scheduling, customer service, communication, attention to detail, issue resolution, organization
Preferred skills
Automotive dealership operations experience, premium brand ambassadorship
Responsibilities
Serve as primary telephone and digital touchpoint for service enquiries, meet quality and productivity KPI targets, optimize workshop diaries by scheduling appointments, achieve service level targets while maintaining premium customer experience, collaborate with Customer Hub team to resolve complex requests
Seniority
Individual Contributor