Community Coordinator - Work Management
Core
Serve as a trusted point of contact for users, managing onboarding, support, payment processing, and content quality for digital work platforms.
Role type
Community Coordinator (Work Management)
Builds
Digital work and learning opportunities for underserved communities
Domain
Social impact / Digital work platforms
Deliverable
client delivery
Required skills
Community coordination, payment management, content quality review, user support, stakeholder collaboration, data organization, financial record keeping, feature testing, FAQ creation
Preferred skills
Experience with marginalized communities, familiarity with JSON, basic data-handling tools (Notepad++, Google Colab)
Technologies
JSON, Notepad++, Google Colab, Excel
Responsibilities
Serve as primary point of contact for community members and app users; Organize and facilitate onboarding activities and training sessions; Handle first-level user questions, concerns, and complaints; Gather and communicate user feedback to project and technical teams; Maintain accurate records of engagement activities and outcomes; Oversee payment transactions and ensure accurate processing; Monitor budgets, expenses, and invoices; Review app content against quality standards; Conduct internal testing of new features and workflows; Create FAQs, user guides, and training materials
Seniority
Junior, hands-on IC
