Customer & Member Support Officer
Core
First point of contact for inbound enquiries regarding membership, courses, events, and webinars, managing the full lifecycle from contact to resolution.
Role type
Customer & Member Support Officer
Builds
Member experience and operational accuracy for a national professional association
Domain
Membership services, education, and administration
Deliverable
dashboards & analysis
Required skills
CRM management, membership administration, financial transaction processing, data entry accuracy, stakeholder collaboration, problem-solving
Preferred skills
Call or contact centre experience
Responsibilities
Manage and resolve inbound enquiries across membership, courses, events, and webinars; Maintain and update CRM and client reporting data; Manage membership subscriptions and process learner enrolments; Process financial transactions including invoicing, payments, and refunds; Collaborate with internal stakeholders to resolve issues and improve service delivery.
Seniority
Mid-level, hands-on IC