Customer Success Engineer_CDMX
Core
Troubleshoot real-time communication and AI integration issues for developers while guiding them on best practices and solution design.
Role type
Customer Support Engineer (Technical Support & Developer Advocate)
Builds
Real-time communication solutions (RTC, Signaling, Cloud Recording, Conversational AI) for developers
Domain
Real-time communication, Voice AI, Large Language Models (LLM)
Deliverable
production ML models | product features
Required skills
LLM application patterns (agents, prompt engineering, RAG), networking fundamentals (TCP/UDP, NAT, firewall), SDK/API debugging, log analysis, demo/script creation
Preferred skills
Experience with iOS, Android, Web (JavaScript/WebRTC), or backend (Node.js/Java/Python/Go), community event organization
Technologies
Agora SDKs, RTC, Signaling, Cloud Recording, Conversational AI, WebRTC, Node.js, Java, Python, Go
Responsibilities
Troubleshoot audio/video quality, network connectivity, and SDK integration issues; analyze logs and develop reproduction demos; guide customers on integration best practices; engage with local developer communities and organize tech events; bridge feedback from developers to internal engineering teams
Seniority
Individual Contributor, mid-level technical support