Client Delivery Manager - F/M
Core
Main customer-facing representative for SAP Enterprise Cloud Services, ensuring full delivery accountability and customer satisfaction throughout the customer lifecycle.
Role type
Client Delivery Manager
Builds
Cloud hosted infrastructure and technical & application managed services for SAP private cloud customers
Domain
Enterprise Software / Cloud Infrastructure / SAP
Deliverable
client delivery
Required skills
client engagement management, service delivery management, stakeholder alignment, onboarding and migration project oversight, contract compliance and risk management, commercial change request management, contract renewal support
Preferred skills
SAP Basis knowledge, system migration expertise, functional SAP application knowledge, technical infrastructure and virtualized system landscapes understanding, IT trends knowledge, SAP Basis certification, IT Service Management certification, Project Management certification, Cloud certification, IT infrastructure certification
Responsibilities
Own and grow the client engagement, act as the voice of the client, lead the engagement with supporting functions, setup proactive service plan and conduct regular service review meetings, act as a de-escalation point for delivery-related topics, ensure seamless alignment across stakeholders, oversee client onboarding and upgrade/migration projects, support commercial change request management and contract renewal
Seniority
Individual Contributor, experienced manager
