Core
Product Manager CX bridging local retail strategy with global directives, translating qualitative user insights into business levers.
Role type
Product Manager CX (Retail)
Builds
Digital CX strategies and user-centric product features for a major Spanish retail client
Domain
Retail / Digital Customer Experience
Deliverable
dashboards & analysis
Required skills
Qualitative analysis, strategic synthesis, executive reporting, data interpretation, product validation, cross-functional communication
Preferred skills
Advanced Qualtrics, ContentSquare, Jira
Technologies
Qualtrics, ContentSquare, Jira
Responsibilities
Align local CX strategy with global group directives; define and interpret qualitative research (surveys, audits); validate proposed solutions against user insights; translate qualitative feedback into business arguments; build and maintain dashboards for autonomous data consumption
Seniority
Mid-Senior, hands-on IC