Product Manager - Contact Centre (Finchoice)
Core
Own and drive the roadmap for Contact Centre & Operational Automation, improving customer support, agent operations, and operational work automation.
Role type
Product Manager (Contact Centre & Operational Automation)
Builds
Agent tooling, CRM and workflow platforms, case management, automation, and self-service enablement
Domain
Financial services / Contact Centre Operations
Deliverable
product features
Required skills
Product strategy, roadmap ownership, cross-functional delivery leadership, stakeholder collaboration, data-driven discovery, workflow mapping, PRD creation, backlog management
Preferred skills
Experience with agent tooling, CRM platforms, automation technologies, self-service enablement
Technologies
CRM, workflow platforms, automation tools
Responsibilities
Define product vision and roadmap for Contact Centre and Operational Automation; Identify and prioritize opportunities across agent tooling, workflows, automation, and self-service; Lead cross-functional delivery squads from problem definition through to launch and optimisation; Act as the primary product partner for Contact Centre, Operations, and Support leadership.
Seniority
Individual Contributor
