Inside Sales Associate
Core
Facilitate admissions for at-risk clients with mental health, substance use, and eating disorders via high-volume inbound and outbound calls.
Role type
Inside Sales Associate (Admissions)
Builds
Patient admission pipeline for a virtual behavioral health startup
Domain
Behavioral Health / Mental Health
Deliverable
client delivery
Required skills
High-volume cold calling, rapport building, financial policy communication, Salesforce proficiency, multitasking, shift work adaptability
Preferred skills
Healthcare admissions experience, HIPAA familiarity, experience with adolescents/young adults, Microsoft Office/Google Suite proficiency
Responsibilities
Facilitate high volume of inbound and outbound calls to gather demographics and treatment histories; Clearly communicate financial policies and payment options; Maintain meticulous client records in Salesforce; Coordinate with internal teams to meet KPIs on time-to-admission and satisfaction; Pitch Charlie Health's clinical model to clients and families
Seniority
Individual Contributor, 1-5 years experience