Inside Sales Associate
Core
Facilitate admissions for at-risk clients with mental health, substance use, and eating disorders via inbound/outbound calls to connect them with virtual care.
Role type
Inside Sales Associate (Admissions)
Builds
Patient admission pathways for a virtual behavioral health platform
Domain
Behavioral healthcare / Mental health
Deliverable
client delivery
Required skills
High-volume cold calling, rapport building, financial policy communication, Salesforce proficiency, multitasking in fast-paced environments
Preferred skills
Healthcare admissions experience, HIPAA familiarity, experience with adolescents/young adults
Technologies
Salesforce, Microsoft Office, Google Suite
Responsibilities
Facilitate high volume of inbound and outbound calls to gather demographics and treatment histories; Clearly communicate financial policies and payment options; Maintain client records in Salesforce; Coordinate with internal teams to meet KPIs like time-to-admission; Pitch the clinical model to clients and families
Seniority
Individual Contributor, 1-5 years experience