Technical Program Manager Voz Cliente
Core
Transform customer feedback from multiple channels into actionable improvements for products, services, and processes by defining and driving technological solutions.
Role type
Technical Program Manager (Customer Voice)
Builds
Customer Voice programs, data integrations, and automated feedback workflows.
Domain
Retail / Customer Experience / Data Analytics
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Functional and technical requirement definition, cross-functional team coordination, data integration design, CRM platform expertise, technical specification translation, automated workflow design, structured and unstructured data management.
Preferred skills
Qualtrics XM, Medallia, Salesforce Service Cloud, Snowflake, programming background.
Technologies
Qualtrics XM, Medallia, Salesforce Service Cloud, Snowflake, CRM platforms.
Responsibilities
Define functional and technical requirements for Customer Voice initiatives, design data flows and use cases for capturing and activating insights, coordinate development teams and functional analysts, translate business needs into executable technical specifications, design data integrations between corporate platforms and CX tools, implement solutions for analyzing structured and unstructured customer data, design automated activation processes and workflows for negative feedback or incidents.
Seniority
Mid-Senior, hands-on IC
