Regional Collections Manager
Core
Oversee collections and risk management activities across the Analamanga Region, focusing on improving repayment outcomes and portfolio quality through field presence, customer engagement, and team guidance.
Role type
Senior Regional Collections Manager (Field-based)
Builds
Regional collections strategies, field intervention plans, and compliance frameworks for credit portfolios.
Domain
Microfinance / Fintech / Credit Risk
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Field collections management, portfolio monitoring, team supervision, fraud investigation, stakeholder coordination, data interpretation, MS Excel, MS Word, MS PowerPoint
Preferred skills
Experience in rural/underserved markets, knowledge of Analamanga Region operating environment, customer underwriting process improvement
Responsibilities
Develop and implement regional collections approaches, conduct field visits to assess non-payment reasons and facilitate recovery, perform audits and investigations into fraud or policy violations, monitor collection outcomes and refine strategies, prepare regular performance reports for stakeholders, coach field teams on engagement and repossession procedures
Seniority
Senior, hands-on IC with team leadership