Program Manager
Core
Lead strategic, cross-functional programs to deliver holistic client experiences and operational enablement solutions.
Role type
Senior Program Manager
Builds
Integrated client experience and operational enablement solutions
Domain
Financial services / Insurance
Deliverable
product features
Required skills
Program management, project delivery planning, business architecture, process design, stakeholder management, budget management, cross-functional coordination, issue resolution, strategic planning
Preferred skills
Vendor solution integration, executive communication, operational support model design
Technologies
Vendor delivered technology solutions
Responsibilities
Coordinate all project delivery within a strategic program to achieve business outcomes; Plan and coordinate integrated delivery of client experience and operational enablement solutions; Manage integration of vendor-delivered technology solutions into existing business systems; Manage day-to-day relationships with key stakeholders from project managers to executives; Coordinate alignment with cross-functional teams to implement initiatives; Plan and direct project schedules from initiation through implementation; Track and drive resolution of issues in complex environments; Manage program and project budgets; Interpret strategic intent to develop comprehensive plans.
Seniority
Senior, hands-on IC