Area Collections Executive, Afikpo & Abakaliki (Ebonyi State)
Core
Drive PAYG product collections in the field, manage delinquent customer repayments, and oversee collection center setup in Ebonyi State.
Role type
Field collections executive
Builds
Collection processes and cash collection centers for PAYG products
Domain
Fintech / Microfinance / Rural finance
Deliverable
client delivery
Required skills
Field operations, debt recovery, customer relationship management, fraud detection, team training, strategic planning, issue tracking
Preferred skills
Microfinance or Fintech background, knowledge of local territory
Responsibilities
Assess regional portfolio and repayment trends to drive collection rates, conduct mystery market visits to validate sales quality, design and operationalize collection processes, repossess products from delinquent customers, report and act on fraudulent practices, train agents on repossessions, drive operating rhythm for collection calls, recruit and set up cash collection centers