Regional Collections Manager, Delta (Nigeria)
Core
Drive field collections and debt recovery for PAYG solar energy loans in Nigeria, managing delinquent accounts and repossessing products.
Role type
Regional Collections Manager (Field Operations)
Builds
Solar energy loan repayment portfolio
Domain
Fintech / Renewable Energy / Microfinance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Credit collections, debt recovery, field operations, product repossession, fraud detection, agent training, stakeholder management, issue tracking, rural customer engagement, strategic planning
Preferred skills
Microfinance or banking background, experience with rural settlements, territory familiarity
Technologies
None stated
Responsibilities
Analyze regional portfolio and repayment trends to drive collection strategies; conduct mystery market visits to assess sales quality and identify disabled lamps; provide weekly updates on field interventions and customer insights; design and operationalize collection processes; work with sales teams to repossess products from delinquent customers; report and act on product tampering and fraudulent practices; train agents on repossessions and difficult collection issues; drive operating rhythm for follow-up on collection calls and tasks; recruit and set up cash collection centers.
Seniority
Mid-Senior, hands-on IC with team leadership