Regional Collections Manager, Ogun East (Nigeria)
Core
Drive field collections, repossessions, and fraud mitigation for a solar energy PAYG loan portfolio in Nigeria.
Role type
Regional Collections Manager (Field Operations)
Builds
Solar energy loan repayment processes and collection centers
Domain
Fintech / Renewable Energy / Microfinance
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Credit collections, debt recovery, field operations, fraud investigation, product repossession, agent training, rural customer engagement, issue tracking, multi-task management
Preferred skills
Microfinance or banking background, familiarity with local territory
Responsibilities
Analyze regional portfolio and repayment trends to drive collection rates; Conduct mystery market visits to validate sales quality and identify operational issues; Provide weekly updates on field interventions and customer insights; Design and operationalize collection processes; Repossess products from delinquent customers; Report and act on product tampering and fraudulent practices; Train agents on repossessions and difficult collection scenarios; Drive operating rhythm for agent follow-ups; Recruit and set up cash collection centers.
Seniority
Mid-level, hands-on field manager