B2B/B2C SALES-Customer Service New Associate-ETT
Core
Resolve routine customer queries, handle escalations and complaints, and close faults within SLAs via email and chat.
Role type
Entry-level individual contributor customer service associate
Builds
Customer support resolutions for B2B and B2C clients
Domain
Customer support / Sales operations
Deliverable
client delivery
Required skills
Email communication, chat communication, typing speed, problem resolution, SLA adherence
Preferred skills
B2B sales knowledge, B2C sales knowledge
Technologies
Email, Chat platforms
Responsibilities
Manage and resolve customer queries, handle customer escalations and complaints, close faults and complaints within SLAs
Seniority
Entry-level, supervised IC
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