Customer Service Advisor
Core
Support Coles customers by managing high-volume inbound/outbound calls and resolving escalated problems.
Role type
Customer Service Representative
Builds
Customer support operations for Coles
Domain
Retail / Facilities Management
Deliverable
client delivery
Required skills
Call center experience, problem resolution, data capture, KPI management
Responsibilities
Manage high volume of inbound/outbound calls, Resolve and escalate customer problems, Accurately capture data and meet KPIs
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