IT Service Support Manager
Core
Lead day-to-day on-site IT support operations across multiple sites, ensuring operational readiness and efficient service delivery for end-users.
Role type
Senior IC IT Service Support Manager
Builds
Operational IT support services for enterprise desktops, mobile devices, and workplace infrastructure
Domain
Enterprise IT / Workplace Support
Required skills
IT service management, endpoint troubleshooting, ServiceNow, incident management, stakeholder communication, asset lifecycle management, basic networking, change management coordination
Preferred skills
Multi-site enterprise support, Microsoft 365, Intune, Autopilot, endpoint management, AI productivity tools, PowerShell, Python, ITIL practices
Technologies
ServiceNow, Microsoft 365, Intune, Autopilot, PowerShell, Python
Responsibilities
Lead daily Site IT support operations across assigned sites; Provide hands-on support for standard laptops, desktops, and mobile devices; Troubleshoot endpoint, connectivity, and software issues; Act as on-site hands and eyes for Network and Infrastructure teams; Coordinate local support for network outages and infrastructure incidents; Oversee site-specific device lifecycle activities; Use ServiceNow to maintain accurate tickets and monitor SLAs
Seniority
Senior, hands-on IC
