Field Quality Manager
Core
Manage quality support and customer relationships for key accounts in the China region, driving root cause analysis and corrective actions for semiconductor failures.
Role type
Senior Field Quality Manager (Customer Facing)
Builds
Customer satisfaction and trust through effective quality issue resolution and audit management
Domain
Semiconductor manufacturing and quality assurance
Deliverable
client delivery
Required skills
Semiconductor manufacturing process knowledge, Failure analysis, 8D problem solving, FMEA, SPC, Root cause analysis, Quality continuous improvement, Stakeholder management, Cross-functional collaboration
Preferred skills
Experience with environmental queries and product performance data analysis
Technologies
8D, FMEA, SPC
Responsibilities
Lead customer quality issues and coordinate internal parties for root cause analysis; Manage customer quality requests including recalls and quarantines; Organize regular review meetings with key account customers; Manage customer visits and audits; Ensure rapid response and communication strategy for quality complaints
Seniority
Senior, hands-on IC
