Customer Quality Engineer
Core
Support US customers on quality requests, issue resolution, and retention through pre-sales and post-sales engineering collaboration.
Role type
Customer Quality Engineer
Builds
Customer retention and satisfaction via effective quality issue closure
Domain
Semiconductor / Integrated Power Semiconductors
Deliverable
client delivery
Required skills
Semiconductor IC engineering, Quality Management Systems, Automotive Quality, Reliability Engineering, Failure Analysis, Statistics, Root cause analysis, 8D reporting, ATE test correlation, IC silicon/package knowledge
Preferred skills
Customer-facing experience, NPI support, ISO/VDA/IATF standards knowledge
Technologies
Quality tools, structured problem-solving techniques, ATE test tools
Responsibilities
Analyze and resolve customer quality inquiries and issues; Engage in cross-functional teams for quality issue closure; Review and co-develop customer-facing presentations and 8D reports; Conduct root cause analyses and implement corrective actions; Support product introductions and process improvements; Support customer audits in US and Asia locations; Contribute to continuous improvements in quality management systems
Seniority
Mid-level, hands-on IC engineer