Global Customer Support Engineer - Associate
Core
Maintain and support DeLaval's digital products and services used by dairy farmers worldwide, investigating incidents and coordinating resolutions.
Role type
Associate Customer Support Engineer (Digital Services)
Builds
Cloud-connected dairy farming solutions and digital services
Domain
AgTech / Dairy Farming / Cloud Services
Required skills
technical troubleshooting, incident investigation, root cause analysis, system performance monitoring, knowledge management, cross-timezone collaboration
Preferred skills
Jira, Opsgenie, Zendesk, cloud-based technologies, DevOps environments, dairy industry knowledge
Responsibilities
Monitor, investigate, and resolve incidents relating to digital products and services; Provide technical support to internal teams and service technicians; Escalate and coordinate complex issues with Product, DevOps, and Engineering teams; Conduct root cause analysis and support continuous improvement initiatives; Monitor system performance and service health; Contribute to knowledge management and support documentation
Seniority
Associate, early-career IC