CRM Business Analyst

Warsaw,PolandFull-time2026-11-05 → 2026-11-10

Core

Lead the global development of Salesforce to enhance customer experience, improve business processes, and maximize platform value for a UK international organization.

Role type

Senior IC CRM Business Analyst (Salesforce)

Builds

Global Salesforce platform supporting customer enquiries, sales activities, and B2B relationships

Domain

International cultural relations and education

Required skills

Salesforce expertise, business analysis, requirements gathering, process analysis, stakeholder management, solution design, change management, strategic roadmapping

Preferred skills

GIS technical knowledge, advanced business analysis techniques, change initiative support

Technologies

Salesforce

Responsibilities

Capture, document, and analyze complex business requirements; translate technical concepts into business cases and presentations; collaborate with stakeholders across multiple functions and regions; support the design, development, testing, and implementation of CRM initiatives; manage multiple priorities across planning cycles

Seniority

Senior, hands-on IC

About britishcouncil

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections, and engendering trust.