B2O Service Delivery Coordinator (Exams)
Core
Coordinate and oversee operational activities for delivering high-quality exam services to Business-to-Organisation (B2O) clients, ensuring accuracy, efficiency, and compliance with British Council policies and awarding body requirements.
Role type
Service Delivery Coordinator (Exams)
Builds
Contracted examination services for institutional clients
Domain
Education / Exams
Required skills
Workforce scheduling, Stakeholder communication, Data accuracy, Process management, Compliance management, Financial administration
Preferred skills
Teaching or Exams operations knowledge, Shared services experience, Financial workflow support
Technologies
SAP
Responsibilities
Coordinate registration, scheduling, pre-test, test-day, and post-test processes; Monitor workflow completion and manage exceptions; Ensure compliance with examination security and data protection standards; Support financial administration including invoicing and payment tracking; Provide operational guidance and training to teams.