Customer Service Representative
Core
First point of contact for customers handling exam enquiries, registrations, payments, transfers, refunds, and results-related queries across face-to-face, phone, email, web chat, and social media channels.
Role type
Customer Service Representative (Exams) (via careerplan.io/jobs/563705892856848-customer-service-representative-at-britishcouncil)
Builds
Customer satisfaction and retention for exam services
Domain
Education / Exams
Deliverable
client delivery
Required skills
Customer service, multi-channel communication, data entry, issue resolution, compliance adherence, sales promotion
Preferred skills
CRM platform usage, online registration systems
Responsibilities
Manage enquiries, registrations, complaints, and transactions; maintain accurate customer data; resolve issues at first point of contact; escalate complex issues; promote relevant products and services; capture customer feedback.
Seniority
Junior, entry-level