Sr. Executive - Process Documentation and Governance
Core
Building and managing documentation of English & Exams operations to ensure sustainable, scalable, efficient, and effective service delivery.
Role type
Senior Governance and Assurance Analyst (Process Documentation)
Builds
Process maps, knowledge articles, and documentation repositories for IELTS operations
Domain
Education / Language Testing / Operations Governance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Governance frameworks, process mapping (BPMN L2-L4), knowledge management, audit coordination, MS Visio, MS Excel, MS Word, MS PowerPoint
Preferred skills
None stated
Technologies
MS Visio, MS Excel, MS Word, MS PowerPoint
Responsibilities
Analyze effectiveness of knowledge management programmes, coordinate internal and external audits, maintain Master Document Control Listing, develop process maps using BPMN standard, establish guidelines for knowledge record retention and archival
Seniority
Senior, hands-on IC