Product Officer
Core
Manages day-to-day operational delivery of online and blended learning and assessment products, ensuring efficient processes and high-quality service delivery for learners and administrators.
Role type
Senior operational product officer (learning systems)
Builds
Digital learning platforms and assessment services
Domain
Education technology / Learning management systems
Required skills
Learning management system operations, learner administration, data analysis, issue resolution, process optimization, stakeholder coordination, operational reporting, system settings management, continuous improvement, knowledge resource management
Preferred skills
ITIL certification, MCSA BI Reporting or data management qualification
Technologies
Learning management systems, reporting tools
Responsibilities
Implement and manage standard operational processes and systems for learning and assessment services; act as key point of contact for operational and user support queries; analyse user feedback, defects, and support trends to drive product improvements; monitor operational performance and produce reports and insights; manage competing priorities in a global environment.
