Field Quality Support - Intern
Core
Handle customer incidents from manufacturing lines or field, perform preliminary verification, and drive resolution of quality issues.
Role type
Field Quality Support Intern
Builds
Customer satisfaction and product quality reliability
Domain
Semiconductor manufacturing and field support (via careerplan.io/jobs/563637170166955-field-quality-support-intern-at-stmicroelectronics)
Deliverable
client delivery
Required skills
Semiconductor device understanding, Basic manufacturing process flow knowledge, 8D problem-solving methodology, Field failure data analysis, Cross-functional team collaboration, Technical support and guidance
Preferred skills
Experience with field failure or customer quality data analysis, Experience with 8D or similar problem-solving methodologies
Responsibilities
Handle customer incidents and make preliminary verification, Describe faults and manage analysis processes, Summarize customer quality issues and take ownership of resolution, Enhance customer satisfaction through timely communication, Collect and analyze field failure data, Lead or support 8D problem-solving processes, Provide technical support and guidance on product quality, Participate in product and process audits