Senior Account Delivery Manager - ST-ANP220519 003/01
Core
Senior Account Delivery Manager responsible for end-to-end project delivery and ongoing service operations for data center hosting, network, cloud, and IT managed services.
Role type
Senior Account Delivery Manager
Builds
Data Center Hosting Services, Network Services, Cloud Managed Services, IT Managed Services, Disaster Recovery Services
Domain
Data Center / Telecom / Cloud Infrastructure
Deliverable
client delivery
Required skills
project time management, quality management, cost management, SLA management, customer satisfaction management, internal resource coordination, project reporting, risk mitigation, construction project management, customization project management
Preferred skills
Bachelor degree in Electronic & Engineering or Computer Science, 10+ years in Internet DC/Telecom/IT industry, 5+ years in PM or customer service management, experience in Data center construction or operation
Technologies
Data Center Hosting, Network Services, Cloud Managed Services, IT Managed Services, Disaster Recovery Services
Responsibilities
Act as customer focal point for project delivery and daily service operations; Ensure delivery of operational services per SLA and agreed costs; Manage virtual delivery team to ensure customer satisfaction; Serve as trust advisor to build professional customer relations; Manage project time, quality, cost, ongoing SLA, and customer satisfaction results; Coordinate internal resources for project delivery and service operations; Provide regular project and service reports; Organize customer meetings with internal teams; Drive Data center construction and customization projects from end to end including schedule, quality, cost, and risk management; Coordinate DC operation, Network, and IT service teams for continuous improvement and risk mitigation; Fulfill internal processes (procurement/audit/ITIT related/project related).