Recall Completion Improvement Specialist
Core
Drive 100% completion rates for Takata airbag recalls and other Field Service Actions (FSAs) by managing outreach campaigns, vendor relationships, and technical training.
Role type
Recall Completion Improvement Specialist
Builds
Owner outreach campaigns, repair/claiming documentation, and compliance reporting for NHTSA
Domain
Automotive after-market service and regulatory compliance
Deliverable
client delivery
Required skills
Automotive service operations knowledge, data analytics for repair trends, vendor/partner management, on-site technical training delivery, process innovation, executive reporting
Preferred skills
Field Service Engineer or Automotive Technician background, proficiency in GCQIS/MMP/WERS/GCCT/GSAR/PTS databases, AI tool usage
Technologies
GCQIS, MMP, WERS, GCCT, GSAR, PTS, Microsoft Office
Responsibilities
Design and execute owner outreach campaigns with internal teams and external suppliers; Analyze repair trends to develop targeted action plans; Manage relationships with used car dealers, 3rd party repairers, and recyclers; Lead hands-on technical training for partner canvassers and technicians; Partner with Field Operations to reinforce dealer network processes; Assist in developing dealer-facing documentation and coordinate parts availability; Prepare progress reports and dashboards for senior leadership and NHTSA reviews