Customer Engagement Coordinator
Core
Primary point of contact between customers and SLB, ensuring superior support, driving contract revenue, managing receivables, and fostering long-term relationships.
Role type
Customer Engagement Coordinator
Builds
Service delivery operations and customer satisfaction for oil and gas clients
Domain
Oil and Gas / Energy Services
Deliverable
client delivery
Required skills
Customer relationship management, contract and revenue management, receivables management, operational risk assessment, service quality monitoring, stakeholder communication, commercial opportunity identification, invoice dispute resolution, cost estimation, proposal support
Preferred skills
Petroleum Engineering background, field coordination experience, technology adoption advocacy
Technologies
Business systems for activity capture, service quality scorecards, operational scorecards
Responsibilities
Act as primary customer focal point throughout service delivery; Establish and maintain strong professional relationships with customers; Coordinate communication between customers and service delivery teams; Capture and update customer activities in business systems; Analyze and communicate customer intelligence internally; Document job-specific customer requirements and expectations; Assess operational risks and develop mitigation plans; Participate in pre-job and post-job briefings with delivery teams; Communicate recommendations to minimize operational disruptions; Ensure accurate and timely delivery of job deliverables; Review quality of field tickets and service documentation; Lead service quality meetings and monitor performance against KPIs; Evaluate customer feedback through surveys and reviews; Proactively identify and resolve invoice disputes; Monitor resource consumption to support profitability; Compile cost estimates for technical and commercial proposals; Identify cross-product sales opportunities; Contribute to account planning and business growth initiatives; Promote adoption of effective technological solutions
Seniority
Mid-level, hands-on IC