Back Office Manager
Core
Lead Core and Cloud domain operations within Ericsson Managed Services, developing a high-performing team to deliver secure, resilient, high-quality network operations.
Role type
Senior IC Back Office Manager (Telecom Operations)
Builds
Secure, resilient, high-quality network operations for customers
Domain
Telecommunications / Managed Services
Required skills
Team leadership and development, Core and Cloud telecom operations, Service Level Agreement (SLA) and Working Level Agreement (WLA) management, ITIL and EOE processes, Financial forecasting and budget management, Incident and change management, Automation and data analytics
Preferred skills
Leadership certification (L1 assessment), Experience with Ericsson Operations Engine
Technologies
Ericsson Operations Engine, EOE processes
Responsibilities
Lead and develop a diverse Core and Cloud operations team, Coordinate back-office network operations across Core and Cloud domains, Own delivery against WLAs, SLAs and KPI targets, Build trusted customer relationships and manage escalations, Drive Service Delivery Efficiency through automation and data analytics, Oversee incident, problem and change management, Manage Unit financials and forecasts
Seniority
Senior, hands-on IC
