Telecom Expense Management Lead, Contact Center Services
Core
Lead Telecom Expense Management activities, including billing validation, invoice and dispute management, vendor coordination, and cost optimization for Contact Center services.
Role type
Senior IC Telecom Expense Management Lead
Builds
Operational processes for telecom spend management and vendor resolution
Domain
IT Operations / Telecom Expense Management
Required skills
Telecom billing validation, Vendor management, Cost optimization, IT strategy alignment, Cross-functional coordination, Financial controls, Dispute resolution, Process improvement, Stakeholder management, Project management
Preferred skills
Agile Methodology, Automation, Business Analysis, Data Analysis, Salesforce, SAP Applications, SQL, Systems Analysis, Workflow Management
Technologies
Salesforce, SAP, SQL
Responsibilities
Lead telecom billing validation, invoice and dispute management, and vendor coordination; Develop and drive IT strategies to align with business agenda; Collaborate with vendors and senior management to define information needs and sustain service levels; Assist in managing IT spends and investments according to plan; Resolve operational issues directly with clients; Provide mentoring and guidance to lower-level employees.
Seniority
Senior, hands-on IC
