Reporting and Governance SME
Core
Drive operational reporting, performance management, and governance across telecom network and service operations by turning complex data into actionable insights.
Role type
Senior Reporting and Governance SME
Builds
Operational dashboards, scorecards, management reports, and executive summaries for network, service, project, and business performance.
Domain
Telecom network and service operations
Deliverable
dashboards & analysis
Required skills
KPI/KRI/SLA definition and governance, data quality validation, trend and variance analysis, executive reporting, audit and compliance coordination, stakeholder management, reporting automation, ITIL knowledge, SQL/data warehouse familiarity, advanced Excel/Power BI/Tableau.
Preferred skills
Reporting automation scripting, Lean Six Sigma, project management, Power BI/Tableau/ITIL certifications.
Responsibilities
Develop and maintain operational dashboards and executive summaries; Define and govern KPIs, KRIs, SLAs, and reporting standards; Monitor performance against targets and identify risks; Validate data accuracy and resolve discrepancies; Coordinate governance meetings and service reviews; Maintain reporting calendars and audit documentation; Support incident and change management reporting; Automate recurring reports and workflows.
Seniority
Senior, hands-on IC
