ERC Americas Recovery Leader
Core
Lead emergency handling services and restore customer telecom systems during network outages and incidents.
Role type
Senior IC Solution Architect (Emergency Handling)
Builds
End-to-end Emergency Handling services for global telecom customers
Domain
Telecom / Network Operations
Required skills
Telecom product troubleshooting (5GC, EPC, Cloud, IMS), E2E network-level troubleshooting, fault isolation, post-mortem analysis, crisis management, technical leadership, complex problem-solving
Preferred skills
Project delivery beyond emergency handling, cross-domain task force collaboration, stakeholder negotiation
Technologies
5GC, EPC, Cloud, IMS
Responsibilities
Restore customer systems in the shortest possible time during emergencies, provide technical solutions during and after incidents, drive internal collaboration to remove barriers, participate in post-event improvement activities
Seniority
Senior, hands-on IC with leadership responsibilities