Credit and Collections Analyst (B2B)
Core
Manage the collections lifecycle for mid-market and enterprise customers, driving timely cash collection and reducing aged debt.
Role type
B2B Credit and Collections Analyst
Builds
Cash flow stability and credit risk management for Vonage's UCaaS, CCaaS, and CPaaS solutions
Domain
Telecom / Cloud Communications / SaaS
Required skills
B2B collections, accounts receivable management, dispute resolution, cash application, SOX compliance, Microsoft Excel, Oracle Advanced Collections, Salesforce, Zuora
Preferred skills
Telecom/UCaaS/CCaaS/CPaaS/SaaS domain experience, multi-currency/multi-entity AR environments, postpaid credit approval workflows
Technologies
Zuora, Oracle Advanced Collections, Salesforce, Microsoft Excel
Responsibilities
Manage assigned portfolio of mid-market and enterprise accounts; Apply collection strategies based on customer segment and risk profile; Monitor accounts receivable aging reports and take timely action; Investigate and resolve billing disputes with Billing, Sales, Tax, and Legal; Apply customer payments accurately across billing platforms; Process refunds and payment adjustments in compliance with SOX; Prepare write-off lists with supporting documentation; Maintain accurate collection notes and account history in Oracle or Salesforce.
Seniority
Mid-level, hands-on IC