MC Core Cloud Specialist VAS
Core
Provide L2 operational support for multi-vendor telecom Value Added Services (VAS) platforms, ensuring high availability and service continuity for Australian customers.
Role type
Senior L2 Operations Specialist (Telecom VAS)
Builds
Mission-critical value-added services including messaging, charging, roaming, API gateway, voicemail, eSIM, and IoT services
Domain
Telecommunications / Network Operations
Required skills
Telecom VAS platforms (SMSC, MMSC, OCS, IN, IVR, API Gateway, Voicemail, Roaming, eSIM, IoT), Linux/Unix administration, Telecom protocols (SIP, SMPP, SS7, Diameter, HTTP/HTTPS, REST APIs), Incident/Problem/Change Management, Root Cause Analysis, Multi-vendor support (Ericsson, Nokia, Mavenir, Mobileum, Ribbon, Agnity, Apigee, Movius, NVP)
Preferred skills
Automation and process improvement, Disaster Recovery (DR) and Business Continuity (BCP), Mentoring junior engineers
Technologies
Ericsson, Nokia, Mavenir, Mobileum, Ribbon, Agnity, Apigee, Movius, NVP, Linux, Unix
Responsibilities
Perform advanced troubleshooting and fault isolation for application, platform, and network-related incidents; Execute planned maintenance, software upgrades, patching, and configuration changes; Analyze logs to determine root cause and implement corrective actions; Coordinate with L1 Operations, L3 Engineering, OEM vendors, and customer teams; Develop and maintain technical documentation, SOPs, and operational runbooks; Monitor platform performance and proactively mitigate service-impacting issues; Support Disaster Recovery and Business Continuity activities.
Seniority
Senior, hands-on IC
