Head of Service Line BOS Tunisia Algeria&Libya
Core
Leading Business Operations (BOS) engagements, service delivery, and managed operations for multi-accounts in Algeria, Tunisia, and Libya.
Role type
Senior leadership, service line head
Builds
Managed operations and service delivery for telecom infrastructure
Domain
Telecommunications, Managed Services
Required skills
Team management, Financial forecasting, Business growth strategy, Digital transformation, Service delivery governance, IT operations management, Project delivery, Cost control, Performance management, Stakeholder engagement
Preferred skills
AI and data analytics adoption, Innovation culture, Autonomous operations
Technologies
Service Delivery Tools, TGx Process, FAS, PCODE, Change Control systems
Responsibilities
Manage SI/ADM/ITMS teams across assigned accounts, Drive business growth and revenue targets, Ensure delivery excellence and quality mandates, Lead digital transformation programs, Oversee financial forecasting and profitability, Act as single point of contact for BOS business, Enforce governance and process adherence.
Seniority
Senior, hands-on IC
