Sr Assistant, CTC Disputes GB
Core
Resolve customer and internal stakeholder queries regarding Customer to Cash (CTC) processes to drive service excellence.
Role type
Senior Shared Services Assistant (Finance Operations)
Builds
End-to-end standard Query Handling and OTC processes for the Coca-Cola Europacific Partners Services business
Domain
Consumer Goods / Finance Operations / Shared Services
Deliverable
dashboards & analysis
Required skills
Customer to Cash processes, Query Handling, Accounts Receivable, ERP systems, Incident Management, SOX compliance, Process Excellence
Preferred skills
SAP, Multinational organization experience, Analytical Thinking, Relationship Management
Responsibilities
Build positive relationships with Business Units to deploy CTC processes, Support team members in completing CTC activities, Provide feedback to the Disputes Team Leader on process standards, Manage incidents effectively, Execute formal action plans to address issues, Ensure SOX and audit compliance, Meet and exceed Service Performance Agreement (SPA) targets (via careerplan.io/jobs/563087416826567-sr-assistant-ctc-disputes-gb-at-ccep)