Sr. Asst., Service Desk, STP DE with German language
Core
Senior Assistant for the Shared Services Transactional Processing (STP) Service Desk, providing first-level support for internal and external customer queries regarding Accounts Payable, Purchase Orders, and financial data.
Role type
Senior IC Service Desk Specialist (Finance Operations)
Builds
Service excellence for STP processes, resolving data deficiencies, and driving continuous improvement in Accounts Payable workflows.
Domain
Consumer Goods / Finance Operations / Shared Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Accounts Payable, Purchase Order management, ERP systems (SAP), case/ticket creation, root cause analysis, stakeholder communication, process adherence
Preferred skills
Multinational Shared Services experience, analytical thinking, relationship management, finance operations knowledge
Technologies
SAP, computerized record systems
Responsibilities
Handle inbound calls, emails, and faxes for STP queries; capture and record enquiries with full transaction details; analyze and document root causes of Accounts Payable problems; collaborate with Business Units to resolve issues; ensure adherence to CCEP policies and financial guidelines.
Seniority
Senior, hands-on IC
